Mospely Privacy Policy – How We Handle Your Data

Mospely is committed to protecting the privacy of every player who uses the mospely platform. This privacy policy explains how mospely collects, uses, stores and protects your personal data when you access mospely.net, use the mospely mobile app or interact with any mospely service.

By registering an account or using any part of the mospely platform, you confirm that you have read and understood this privacy policy. If you do not agree with how mospely handles your data, you should not use the platform. If you have questions about any part of this policy, the mospely support team is available 24/7 to help.

Mospely collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with mospely services. The table below summarises the categories of data mospely collects and the reason for collection.

Mospely does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.

Mospely uses your personal data only for the purposes described in this privacy policy. The primary uses of your data on the mospely platform are as follows:

• To create and manage your mospely account, including verifying your identity and age.
• To process deposits, withdrawals and other financial transactions on mospely.
• To detect and prevent fraud, money laundering and other prohibited activities on the mospely platform.
• To provide customer support and resolve disputes related to your mospely account.
• To send you account-related notifications such as transaction confirmations, security alerts and policy updates.
• To monitor your gaming activity for responsible gaming purposes and apply account restrictions where necessary.
• To improve the mospely platform, including game performance, user experience and payment processing.
• To comply with legal and regulatory obligations applicable to mospely.

Mospely processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to operate your mospely account and fulfil the services you have requested, including processing deposits and withdrawals.
• Legal obligation: Mospely is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: Mospely processes certain data to protect the security of the platform, prevent fraud and improve the mospely service, where these interests are not overridden by your privacy rights.
• Consent: Where mospely relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

Mospely does not sell your personal data to any third party. However, mospely may share your data with trusted third parties in the following limited circumstances:

• Payment processors: Mospely shares necessary financial data with payment providers such as bKash, Nagad, Rocket, VISA and Mastercard to process your transactions securely.
• Identity verification providers: Mospely uses third-party KYC (Know Your Customer) services to verify your identity and age as required by law.
• Fraud prevention services: Mospely may share technical and usage data with fraud detection providers to protect the platform and its players.
• Regulatory authorities: Mospely may be required to disclose your data to government agencies, law enforcement or regulatory bodies where required by applicable law.
• Service providers: Mospely works with trusted technology partners who assist in operating the platform. These partners are contractually bound to handle your data securely and only for the purposes specified by mospely.

Mospely uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how players use the mospely website and app. Cookies are small text files stored on your device when you visit mospely.

• Essential cookies: Required for the mospely platform to function. These cannot be disabled as they are necessary for account login, session management and security.
• Analytics cookies: Help mospely understand how players navigate the platform so we can improve the user experience. These cookies collect anonymised data.
• Preference cookies: Remember your settings and preferences on mospely, such as your preferred language and display options.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on mospely. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core mospely platform, but some features may not function as intended.

Mospely retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods for different categories of data are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 3 years from the date of the interaction.
• Technical and usage data is retained for up to 2 years for platform improvement and security purposes.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.

When data is no longer required, mospely securely deletes or anonymises it in accordance with our data disposal procedures. You may request early deletion of your data subject to legal retention requirements — see Section 9 for details.

Mospely takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and mospely servers.
• AES-256 encryption for sensitive data stored on mospely infrastructure.
• Multi-factor authentication options for mospely player accounts.
• Regular security audits and penetration testing of the mospely platform.
• Strict access controls ensuring that only authorised mospely personnel can access player data.
• Continuous monitoring for suspicious activity and potential data breaches.

As a mospely player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the mospely support team at [email protected]. Mospely will respond to all valid requests within 30 days.

The mospely platform is strictly for adults aged 18 and over. Mospely does not knowingly collect personal data from anyone under the age of 18. If mospely discovers that a player is under 18, the account will be closed immediately, all data will be deleted and any funds will be handled in accordance with the mospely Terms and Conditions.

If you believe that a minor has registered on mospely, please contact the support team immediately at [email protected] so that the account can be investigated and closed without delay.

Mospely may update this privacy policy from time to time to reflect changes in the platform, applicable law or data processing practices. When material changes are made, mospely will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The date at the top of this policy indicates when it was last updated. Continued use of the mospely platform after the effective date of any changes constitutes your acceptance of the revised privacy policy. If you do not agree with the changes, you should stop using mospely and contact the support team to close your account.

If you have any questions about this privacy policy, want to exercise your data rights or have a concern about how mospely handles your personal data, please get in touch with the mospely privacy team. We aim to respond to all privacy-related enquiries within 30 days.